When your water dispenser starts giving you problems or doesn’t work as it should, you can call us to come out and have a look.
We will assess your water dispenser to locate the problem. A standard repair can be completed right there and then. Any additional repairs will be carefully noted and quoted accordingly.
Call out fee: R 130.43 (excl. vat) R 150.00 (incl. vat)
Per Dispenser Standard Repair: R 521.74 (excl. vat) R 600.00 (incl. vat)
*Terms and conditions apply.
What you can do, and when to call our technician:
It can be that the cold control sensor is not correctly placed, in which case you can try to reposition the sensing tube. If the cold control is defective, you should call our technician to replace this device. It can also be that there is simply not enough clearance space behind the dispenser. All you need do is move it a bit further away from the wall it is standing against.
Your cold control switch might be off, and you just need to adjust the control. The evaporator band around the reservoir might have loosened. You check that the evaporator is secure and properly latched or contact the technician to check on it. If the cold control device is defective, our technician will need to replace it. If the refrigerator drier is blocked, it might also need to be replaced.
First, check at the breaker and outlet that the machine is receiving power. A wire might have broken or come off the terminal or the power cord may be defective. You might also have a burnt out overload or compressor relay. In these cases, it is best to call the technician.
Something might be stuck in the faucet, in which case you can try to carefully remove it. If the seal has perished and is leaky, have the technician replace it.
You might just need to replace the empty water bottle with a full one. Check your breaker and outlet to make sure your dispenser is receiving power. If the wiring system is broken, you can call the technician to have a look at it. If your air filter is wet, you can try to remove it and let it dry overnight. Alternatively, have a technician come and give the dispenser a once-over.
Get in touch if you need more information about any of our services or to organise for a technician.